FAQs

The following videos will show you the steps needed to put your trampoline up quickly and easily. These short installation videos will be sure to save you a lot of time later!

A small number of customers can experience difficulty putting the top frame together of their spring trampoline. If you push both sides of the frame into the T piece, when you get to the last top rail piece, it can be slightly twisted.

Please follow the steps below to align the last top rail piece.

The last piece of the top rail does not line up with the T piece.

If you slide both sides of the frame fully into the T piece, when you get to the last T piece, the frame will not line up.

Take all the frame pieces out of the T pieces and follow the steps below.

Step 1: Lay out the frame pieces in a circle but do not slide them inside the T pieces yet

Step 2: Slide the larger square piece into the T piece only 2cm

Step 3: Slide the smaller square piece into the other side of the T piece 2cm as well.  Do not slide them all the way together.  Do this step for the remaining pieces of the top frame.

Do this step for the remaining pieces of the top frame.

Step 4: One at a time slide them all the way into the T piece. The two top rail pieces are male and female, they slide inside one another.

Wondering what the difference is between the JUMP and the Premier trampoline?

We have been selling and designing trampolines for many many years and we see the need to provide reliable trampolines at varied prices.  Nobody wants to buy a trampoline that is low in price and also low in quality.

We have made our Jump trampoline with reliable and strong materials but a lower grade pad and metal thickness to our Premier Trampoline range. Make no mistake, our Jump trampoline is not cheap and nasty! Our Jump trampoline is sure to please.

1. Whats included? - Safety net - Spring pad cover - No ladder	1. Whats included? - Safety net - Spring pad cover - Ladder included
2. Trampoline frame thickness - 1.4 mm - Frame has welded T pieces	2. Trampoline frame thickness - 2.0 mm - Frame held together with metal T pieces, no welds in the frame
3. Spring Pad Cover Thickness - 14 mm	3. Spring Pad Cover Thickness - 24 mm
4. Safety Netting - Sleeve material - PE sleeve	4. Safety Netting - Sleeve material - PVC sleeve
5. Padding and netting colour - All black with small yellow 'Jump' logo	5. Padding and netting colour - Plain blue
6. Warranty - 12 Month frame - 6 Month spare parts	6. Warranty - Lifetime frame - 18 Month spare parts

A small number of customers can experience difficulty putting the top frame together of their spring trampoline. If you push both sides of the frame into the T piece, when you get to the last top rail piece, it can be slightly twisted.

Please follow the steps below to align the last top rail piece.

The last piece of the top rail does not line up with the T piece.

If you slide both sides of the frame fully into the T piece, when you get to the last T piece, the frame will not line up.

Take all the frame pieces out of the T pieces and follow the steps below.

Step 1: Lay out the frame pieces in a circle but do not slide them inside the T pieces yet

Step 2: Slide the larger square piece into the T piece only 2cm

Step 3: Slide the smaller square piece into the other side of the T piece 2cm as well.  Do not slide them all the way together.  Do this step for the remaining pieces of the top frame.

Do this step for the remaining pieces of the top frame.

Step 4: One at a time slide them all the way into the T piece. The two top rail pieces are male and female, they slide inside one another.

In the video below, we talk about the types of things things you need to consider before buying your trampoline. The trampolines can turn out looking much bigger in your yard than you expected. It is recommended to measure the area that you wish the trampoline to go, this will give you a good idea of the best size to choose.

What size is best?

As a rule of thumb we say that you should buy the biggest trampoline you can fit in your backyard, and of course, what your budget can afford.

With a measuring tape, simply lay down the tape in your yard where you would like the trampoline placed. You will now be confident which size you are able to fit. You would be surprised how many trampolines we sell that are exchanged because once the trampoline is delivered and started to be installed, it's just too big and will not fit. Oops!

8ft Trampoplines

When space is limited, or the children are younger, our range of 8ft trampoline for sale is a perfect fit. But it will still comfortable handle older kids and adults.  The 8ft trampoline is the equivalent of 2.43m edge to edge. The trampoline net is on the outside of the safety pad so you gt full use of the trampoline space.

10 ft Trampolines

The 10 ft trampoline will still be perfect for a young family or small yard however has a carrying capacity of 150kg. The 10 ft trampoline is more suitable for bigger children or adults. A trampoline ladder is included with all 10ft trampolines. Size wise, the 10ft trampoline will measure 3m from edge to edge. As with all our trampolines, the net is on the outside of the safety pad to ensure you get full use of the entire trampoline matt area.

12 ft Trampolines

Our most popular range, our 12ft Trampolines for sale seems to be the right fit for most families. Requiring 3.65m from edge to edge, the 12 ft trampoline is not too big, not too small and priced well. The 12ft trampolines also have a 150kg carrying capacity and come with a trampoline ladder as standard.

14 ft Trampolines

Currently our largest size in stock, the bigger capacity is our 14ft Trampoline Range. Now getting into the "big" category, your yard will be easily filled with our 14ft trampoline as it measures 4.26m edge to edge. Included as standard is a ladder, and it accommodates a 150kg carrying capacity. Much more space for budding tricksters than the 12ft trampoline.

Don't fall for "flat rate shipping" or "free shipping" which you know is marked up to be included in the trampoline price.

At Premier Trampolines, we want to ensure you only pay for what you use, and you only pay the minimum amount for shipping to your specific location.

To accurately assess the shipping cost for your Trampoline, add in your post code on the product page. This field is located to the right of the product's main photo.

It will look something like this:

Shipping is free on all spare parts excluding the spring pad covers.

An anchor kit is used to anchor your trampoline down into the ground - working similar to a boat anchor. If you live in a high wind area, we recommend to anchor down your trampoline as they can get picked up and blown around your yard.

The kit includes two anchors. Click here to view.

Measuring your trampoline is simple, all you have to do is know where to measure.

A lot of people think that trampoline size is based on the size of the black jumping mat, but in fact it is based on the frame diameter.

Using a tape measure, you have to measure from outer frame, directly across in a straight line to the other side of the frame to get the diameter. Sometimes it can be easier to measure along the ground.

Converting meters to feet:

• 2.43m - 8ft
• 3.04m - 10ft
• 3.65m - 12ft
• 3.90m - 13ft
• 4.26m - 14ft
• 4.57m - 15ft
• 4.87m- 16ft

If you follow these simple steps, you will be able to work out if our trampoline jumping mat will fit your trampoline.

1. 1. Measure the diameter of your trampoline. This measurement is the size mat to buy.
2. 2. Count how many spring holes you have on your trampoline frame.
3. 3. Measure the spring length, end to end including hook.

You must have the same spring quantity and spring length for our trampoline mat to fit your trampoline.
If you have the same spring quantity, but have longer or shorter springs, our mat will fit if you also purchase a full set of springs.
We have discounted package deals if you need to also buy the springs.
Please make sure you measure your trampoline. Just because you have 72 springs, does not necessarily mean that it is a 12ft trampoline. Many different makes of trampolines have different spring quantities and spring lengths.

Depending on where you live, delivery time can take anywhere from 2 - 10 days. The time it takes to arrive to you is calculated on your distance from our warehouse in Geelong, Victoria to your delivery address.

In the checkout process, make sure you let us know if we can leave your parcel in a safe place if you are not at home when the courier comes.

Estimated shipping times below:

For items like spare parts and lighter orders, there is the possibility of express post. Express post items are sent through AusPost and delivery fees are expected to be paid for by the customer.

If you order the wrong size parts, absolutely, you can get a refund.

Every trampoline is made differently depending on where you bought it.

When ordering spare parts, it is very important that you check that your trampoline measurements match with the measurements of the spare parts we offer.
If you order the incorrect size of something, please wrap the item up and put a print out of your order inside the parcel . Once we have received the items back from you we are able to give you a refund.
Please take the time to measure your trampoline properly, if you do this and follow the steps on our product page to see if it will fit, you cannot get it wrong.